Orders, Delivery & Returns

Orders

Products are made to order unless they are in stock. So for this reason, all orders will be dispatched within 5 days.

Delivery

Standard delivery is selected at checkout. This will be with either Royal Mail or Hermes. Delivery will be made within 2-4 business days from the day of dispatch. During holiday seasons and bank holidays, delivery may take longer, this is out of our control.

Return & Refund Policy

We offer a 14 day refund policy. Which means you have 14 days from the day you receive your order to return this to us. The products must be returned to us unopened and in their original condition. If the product arrives back to us opened, used or damaged, we cannot issue a refund. Once the product is returned, the refund will be issued between 1-3 days after we have received the products and will be refunded back to whatever payment method was used. Shipping will NOT be refunded, only the cost of the products returned will be refunded back to you. The cost of the shipping back to us also will not be refunded.

 It is not likely that you will receive your products broken, but due to the nature of the product, they may occasionally break in transit. This does not affect the product in any way.

We will assess refunds or exchanges on a case by case basis.

Sale items will not be refunded.